Introduction

GDPR is an opportunity to build a stronger data protection foundation for the benefit of all. OZWEBMARKET takes its obligations around data processing and security very seriously. We have a data protection core team comprised of senior members of the Legal, Data and Marketing teams, dedicated to ensuring that OZWEBMARKET is GDPR-compliant. For every new product development and enhancement to our service, we’re proactively applying the Data Protection by design principles.

This is the privacy policy for the OZWEBMARKET Platform (as defined in our Terms and Conditions) that we make available from time to time. The OZWEBMARKET Platform is owned and operated by Speed Web Services Pty Ltd (we, us and our). For the purposes of AU data protection laws, we are the data controller.

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO at legal@ozwebmarket.com.au.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the AU supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

We are committed to protecting your privacy online. We appreciate that you do not want the information you provide to us to be distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have over it.

By using the OZWEBMARKET Platform, you consent to the collection and use of your business information in accordance with this privacy policy. If you do not agree with the use of your business information as set out in this privacy policy, or the Terms and Conditions, please do not use the OZWEBMARKET Platform.

We reserve the right to change this privacy policy from time to time. If we make material changes to this privacy policy, we will notify you by means of a prominent notice prior to the change becoming effective.

Information we may collect from you

We may collect and process the following information about you:

• information (such as your business name, owner name, email address, video, photographs, postal address and telephone number) that you provide us, including if you register as a user of the OZWEBMARKET Platform, book an appointment for any service, upload or submit any material via the OZWEBMARKET Platform, contact any service provider via the OZWEBMARKET Platform or enter into any competition or promotion we may sponsor;
• in connection with an account sign-in facility, your log-in and password details;
• If you decide to register through or otherwise grant access to us via a third-party social networking site such as Facebook Connect or Google, we may also collect business information that is already associated with such site;
• the content of any communications you send to us, for example, to report a problem or to submit queries, concerns or comments regarding the OZWEBMARKET Platform or its content;
• any search terms you looked up and results that you selected;
• friend or contact lists that you may provide to us by connecting your OZWEBMARKET account with your computer, mobile device, or third-party social network accounts;
• information from surveys that we may, from time to time, run on the OZWEBMARKET Platform, if you choose to participate in them;
• geographical location so that we can provide you with information about the services provided by businesses near to your location; and
• other information from your use of the OZWEBMARKET Platform including, the type of internet browser or mobile device you use, any website from which you have come to the Site and your IP address (the unique address which identifies your computer or mobile device on the Internet) and your operating system, which are automatically recognised by our web server.

We do not collect any Special Categories of Personal Data about you, such as details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.

We may record and monitor telephone calls for training and quality control purposes as well as to verify the details of any contract we may agree with you over the phone.

Your name, as well as any photo you submit for your profile, any services or any businesses that you book appointments with and any recommendations you make, can be publicly displayed as part of your profile. Appointments booked will also be publicly displayed on the applicable service provider's profile. You can make changes to some of your account information through Settings.

You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.

Refer a Friend Schemes

We may, from time to time, run referral programmes or similar initiatives, such as a "Refer a Friend" programme, that invite you to provide us with the contact details of someone who is known to you who may find our products or services to be of interest. We will only use those contact details for the purpose of the relevant initiative (and not for general marketing purposes). By providing us with their details, you confirm that you have their permission to do so and must not provide us with the details of anyone from whom you do not have such permission. We reserve the right to identify you as the person who has made the referral in the message that is sent to them. We will not use your friend's information for any other purpose unless they consent to us doing so.

Information sharing

We may disclose aggregate statistics about visitors to the OZWEBMARKET Platform, customers and sales in order to describe our services to prospective partners, advertisers, sponsors and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

We may disclose your personal information to any of our affiliates, service providers, or to our agents or sub-contractors who assist us in providing the services we offer through the OZWEBMARKET Platform, processing transactions, booking appointments for the services, fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing data, providing support services or in other tasks, from time to time. Our agents and contractors will only use your personal information to the extent necessary to perform their functions and will be required by us to implement measures to protect your personal information.

In the event that we undergo a reorganisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to that reorganised entity or third party.

We may disclose your personal information if required to do so by law or if we believe that such action is necessary to prevent fraud or cybercrime or to protect the OZWEBMARKET Platform or the rights, property or personal safety of any person.

Cookies

When you interact with the OZWEBMARKET Platform, we try to make that experience simple and meaningful. When you visit the OZWEBMARKET Platform, our Web server sends a cookie to your computer or mobile device. Cookies are small pieces of information which are issued to your computer or mobile device when you visit a website or access or use a mobile application and which store and sometimes track information about your use of the OZWEBMARKET Platform. A number of cookies we use last only for the duration of your session and expire when you close your browser or exit the OZWEBMARKET Platform. Other cookies are used to remember you when you return to the OZWEBMARKET Platform and will last for longer. We use cookies to:

• remember that you have visited us before;
• customise elements of the promotional layout and/or content of the pages of the OZWEBMARKET Platform;
• collect anonymous statistical information about how you use the OZWEBMARKET Platform including how long you spend on the OZWEBMARKET Platform and where you have come to the OZWEBMARKET Platform from, so that we can improve the OZWEBMARKET Platform and learn which parts of the OZWEBMARKET Platform are most popular with users; and
• gather information about the pages on the OZWEBMARKET Platform you use, and also other information about other websites that you visit, so as to place you in a "market segment". This information is then used to place interest-based advertisements on the OZWEBMARKET Platform which it is believed will be relevant to your market segment.

Some of the cookies used by the OZWEBMARKET Platform are set by us, and some are set by third parties who are delivering services on our behalf.

Most web and mobile device browsers automatically accept cookies but, if you prefer, you can change your browser settings to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser or mobile device. Please note, however, that by blocking or deleting cookies used on the OZWEBMARKET Platform, you may not be able to take full advantage of the OZWEBMARKET Platform.

In addition to cookies, tracking GIF's may be set by us or third parties in respect of your use of the OZWEBMARKET Platform. Tracking GIFs are small image files within the content of the OZWEBMARKET Platform or the body of our newsletters so we or third parties can understand parts of the OZWEBMARKET Platform are used and whether particular content is of interest.

Public forums

The information you contribute through the OZWEBMARKET Platform is public, including your reviews, photos, comments, which Service Providers you add as favourites, and your friend lists. Any information that is disclosed in these areas becomes public information and you should exercise caution when using these and consider carefully before disclosing your personal information.

Security and storage of your personal information

We place great importance on the security of our users' personal information. We have security measures in place to help us protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

You should bear in mind that submission of information over the Internet is never entirely secure. We cannot guarantee the security of information you submit via the OZWEBMARKET Platform whilst it is in transit over the Internet and any such submission is at your own risk

It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Details of retention periods for different aspects of your personal data are available by contacting us at legal@ozwebmarket.com.au.

Your rights

You have a right under AU data protection laws to access your personal information. On request, we will provide you with a copy of this information. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. You also have a right to correct any errors or inaccuracies in that personal information and a right to object to the processing of your personal information.

If you wish to exercise any of these rights you should send an email to legal@ozwebmarket.com.au.

Contacting us

Please submit any questions, concerns or comments you have about this privacy policy or any requests concerning your personal data by email to legal@ozwebmarket.com.au